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- Currently, you can pay using Boleto, Visa , MasterCard , QIWI , Western Union , Maestro debit card , WebMoney and bank transfer.
- More payment options will be available on AliExpress in the future
- Shipping Way: We will try our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depend on the delivery company and local customs/duties in both of our country. If you do not receive your item on time, please contact us immediately for further assistance.
- Shipping Address: The shipping cost will cover handling charges, packaging fees, and delivery charges. The item will be shipped to your Aliexpress confirmed addresses only , therefore please make sure the address on Aliexpress is correct.
- Shipping Delay: We are unable to take any responsibility for any custom delay or tax.Delivery time is highly depend and provided by postal Service (except weekends and holidays) .Some country custom will be strict, so the shipping time to these country sometimes may be longer than others:Brazil, India,Britain ,ect. if you were from these country, pls be patient, it will arrive you in time. pls notice: this don’t mean there are no problem definitely in custom in another main country.
- Custom Tax: Buyer should responsible for any duties and custom charges of your country. Please check with your custom before bid . Normally, we will apply for low value as gift to help you to avoid tax, if your country don’t allow, please inform us before shipping
We aim at provide best product & service for you, but as some reason, it will not always goes successfully in dealing with us. However we will not let you suffer any lost and provide return & refund as following:
- 1. Can’t deliver parcel immediately: It will be 24 hours then can we get your payment after you paid. Normally, we can send out 1-3 days after we got your payment. However when it comes holiday or weekend, it will be some days longer. But it should be in our promised handling time.
- 2. Can’t track parcel: Normally Air Mail parcel will show information in 7 days, holiday will longer, please wait some days longer. If still none too long, maybe it has been returned by Custom. We can refund or resend to you
- 3. Not received parcel: Please view our expected Delivery Time above. If parcel doesn’t has information updated for long time, maybe it is passing Custom, please kindly wait. Unfortunately for country Custom/Holiday/Weather/etc reason, time over you still can’t get it, please contact us to extend protection time. If over too long can’t get , maybe it has lost, we will fully refund
- 4. Different with description: As color always happens aberration in different monitors, but if it don’t affect using, we can’t support any dispute for this reason. Maybe your item has some difference as description shown or very small damage in shipping like scratch, if not affecting using, we will offer you some coupon or discount in your next order to make up. But if has gig different in function or badly damaged, we can partly refund without return or fully refund with return, we will offer you preferential terms to make up.
- 5. Poor quality or you don’t want: Our item has been fully test before delivery, it should be no quality problem. But if you think it has poor quality, we will not accept, but we will offer you some coupon or discount in your next order to make up. Or you can return it to us, we will fully refund
Please note that:
- Item must be returned within 1 month from the date of purchased for exchange or refund. Buyer must return items to our China office at his/her own cost of post-page.
- To qualify for a FREE exchange or refund the product must be: we received the returned item, in otherwise "as new " condition; and complete with any accessories (if possible, the original box and packaging).
- If you have any problems with the outcome of the transaction or product, please don’t respond with negative feedback before contact us. We are very proud of our customer relations and our feedback rating and will endeavor to fix any problems.
- We suggest buyer contact us by Email that can include previous conversation if buyer have issue on the item, so we can know what happen concretely and solve it quickly.