Contact us
1. We work very hard to provide the best representation of style and the color of the product through our photographs and descriptions.
2. As the Buyer it is your responsibility to read and understand the color description as that is color of the item you are purchasing. If you are unsure, please email for clarification.
3. The real color of the item may be slightly different from the pictures shown on website caused by many factors such as brightness of your monitor and light brightness.
4. Please choose your product carefully and ask all questions before bidding. We love questions, so ask away!
You can contact us by leaving us a message on the order or trademanager or email us. We will try our best to reply you within 12 hours. Thank you for your support!
Payment
1) We accept Alipay. All major credit cards are accepted through secure payment processor ESCROW.
2) Payment must be made within 3 days of order.
3) If you can’t checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.
Shipping
1. Send by China Post Air Mail(buy 10usd, free shipping), need about 25-75 business days arrive( Russia need 90days,Brazil 120days).So please do not open a dispute before the delivery.Please contact with us if the items can not arrive in the delivery,we will extend the delivery and urge the post office.
2. If you need the goods urgently, please choose shipping method EMS and pay extra shipping fee(10-30days to arrive you).
3. Please make sure that your address is correct. Name, Address(street name+door number), City, State, Tel, Zip Code.
4. The images shown are for your reference only. Might be a little color difference.
5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
6. If you have not received your shipment within 50 days from payment, please contact us to extend the protection time for you. We will track the shipment and offer you solution as soon as possible.
Refund&Return
1. I didn’t receive the item in time, what should I do?
– – – – – – Please contact with us. 😉
2. The parcel is defective, what should I do?
– – – – – – Please contact with us. 😉
3. The item is not as described, what should I do?
– – – – – – Please contact with us. 😉
4. Something is missing, what should I do?
– – – – – – Please contact with us. 😉
5. I got the totally wrong item, what should I do?
– – – – – – Please contact with us. 😉
Feedback
We value every customer and will try our best to get your 5 stars. We are waiting to be of any help for you. Please don’t leave the negative feedback.
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