1. If you are satisfied with our products and services, please leave your positive feedback and 5 stars . and 5 stars for the detailed rating of your order. Once you show us the screenshot of both 5 stars , we will give you $3 DISCOUNT for your next order.

2. If you don’t satisfied our porducts, pls contact us before you leave negative feedback or do the detailed rating. We guarantee we will100% slove any problem for you.

1. Preparing Time: we need 3-5 working days to prepare your order according to our numBER orders every day.

2. Free Shipping For Worldwide

3. APO/FPO/DPO Shipping

We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered. For the US territories, please leave a comment when you placing 

the order. For example, if you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section. Customers from Brazil should leave a 

message to provide us your 11-digit CPF as your custom needs it.

NOTE:

1.If you do not receive your purchase in time, please contact us, we will extend the protection time for you. Please do not open dispute directly. 

Thanks for your cooperation!

2.You can track your parcel on the following website using your tracking number: www.17track.net/en  (Copied to the browser to open)

About Customs Duty

In consideration of our customers’ benefit, We are forced to ship your order by regular mail. Please understand, however, customs duty is out of our control 

we can’t guarrante no tax fee and will not bear any tax fee. But we will refund your payment for express shipping(if you have paid) to your account within

24 hours. We sincerely apologize for any inconvenience this may cause you.

Note:

If you choose the free shipping option, your parcel will be directly delivered your home only one time or it will send to your local post office then you 

need to take your tracking number and your personal ID to collect your items.We will inform you immediately once your parcel have been sent out.

If you choose express shipping, please remember to leave your contact number, this is required for express shipping.

ESCALIER online shop do sell based on their excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your 

ordered products are functioning correctly before they are packed and sent to you. But you do need to confirm your dress size carefully before buying 

(a size measurement will be show below each items).

Atten: we can’t accept the exchange or canceling after your order has been shipped.

The following information is required when you reflect the problem:
*Order number
*Image of defective beads.

If you have any question regarding return policy, please feel free to contact us!

If you are not 100% satisfied with the quality of your purchase from ESCALIER, you can return or exchange your items within 15 days from the delivered date.

Request:

• 1. Items received within  15 days from the delivered date.
• 2. Items received unused, undamaged and in original package.
• 3. Return shipping fee is paid by buyer